1. Who we are and how these Terms work
Nitech ("we", "us", "our") is a digital and technology business based in Northern Ireland. You can contact us at info@nitech.dev. Our full legal name and business address appear on every quote and invoice and are available on request.
These Terms apply to every service we provide and to your use of this website. They form a contract between you and us together with your quote. If the quote and these Terms disagree, the quote wins.
Some parts apply differently depending on who you are:
- Consumers are individuals buying for personal use, for example a home media server or a PC tune-up. You have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these Terms takes those rights away.
- Business customers are anyone buying for a business, trade, charity or profession, including sole traders. Clauses marked (business customers) apply only to you.
2. Our services
We provide website design and development, hosting, domains and company email, SEO setup, branding and logos, Google and social profile setup, Google review cards, monthly management and graphics plans, automation and custom software, and computer and home tech services (home media servers, PC and console tune-ups and custom PC builds).
What is included in your service is what is written in your quote or on our pricing page at the time you order. Anything else is extra and will be quoted first.
3. Quotes and making a contract
- Quotes are valid for 30 days unless they say otherwise.
- A contract starts when you accept a quote in writing (email is fine), pay a deposit or invoice, or ask us to start work.
- We may decline any project before a contract starts.
- Published prices may change, but the price in an accepted quote is fixed unless the scope changes.
4. Prices and payment
- All prices are in pounds sterling. We will tell you before you order if VAT applies.
- Website builds and projects over £200: a 50% deposit is due before work starts, and the balance is due before the site goes live or is handed over.
- Fixed items £200 and under (including the One-Page Landing, review cards, PC tune-ups and PC builds): payment is due in full before work starts, or on collection for in-person tech services if agreed.
- Monthly and yearly plans are paid in advance for each period.
- Ongoing or hourly development work is invoiced weekly.
- Invoices are due within 14 days unless your quote says otherwise.
If a payment is late we will remind you first. If it stays unpaid we may pause work, support and any services we host until it is paid, after giving you at least 7 days' written notice. Pausing does not end the contract or the amount owed.
(Business customers) We may charge interest and fixed compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Scope, extra work and revisions
- We deliver what is in the agreed scope. New pages, features, integrations or a change of direction are extra work, and we will always agree the price with you before doing it.
- Website builds include two rounds of revisions at each design stage unless your quote says otherwise. A round means one consolidated list of changes. Further rounds are charged at our standard rate.
- Once you approve a design or stage, changing it later counts as extra work.
6. Your responsibilities
- Give us the content, logins, information and feedback we need, on time. Delays on your side move the timeline back, and they are not a reason to withhold payment for work already done.
- Only provide content (text, photos, logos, video) that you own or have permission to use, and that is legal and accurate.
- Check your site and content before launch. You are responsible for the legal content of your own site, such as your privacy policy, cookie notice, prices and claims about your business.
- Keep your passwords secure and tell us if you think an account has been compromised.
(Business customers) You will cover our reasonable losses and costs if we face a claim because of content or materials you provided, for example a copyright complaint about a photo you supplied.
7. Timelines, delivery and sign-off
Timelines in quotes are our honest estimates. Most projects launch in 2–6 weeks. We will keep you updated and tell you as soon as we know about any delay.
When we deliver a stage or finished work, please check it and tell us about any problems. (Business customers) If you do not report a problem within 7 days of delivery, or you start using the work live, the work is treated as accepted. We will still fix genuine faults in our work for free if they are reported within 30 days of launch.
If a project is put on hold by you for more than 60 days, we may close it. We will then invoice for the work done so far, and restarting may need a new quote.
8. Cancelling: your rights as a consumer
If you are a consumer and you order from us online, by email or by phone without meeting us in person to agree the deal, you can usually cancel within 14 days of the contract starting, for any reason, by emailing info@nitech.dev.
- If you ask us to start within those 14 days and then cancel, you pay for the work done up to the point you tell us. If the service is fully completed within the 14 days at your request, you lose the right to cancel it.
- Goods we make or personalise to your spec, such as programmed Google review cards, cannot be returned just because you changed your mind once we have made them. This does not affect your rights if they are faulty.
- We refund money due under this clause within 14 days, using the same payment method.
9. Ending a contract
- Monthly plans (including management, graphics and media server care) roll month to month. Either of us can cancel with 30 days' written notice. Unused updates or graphics do not carry over to the next month and are not refunded.
- Yearly plans run for the year paid for. They are not refundable part-way through unless we end them without cause, or the law says otherwise.
- Projects: you can end a project at any time. You pay for the work done and costs incurred up to that point, and we hand over completed work once it is paid for.
- We may end or suspend a service with written notice if you seriously breach these Terms and do not put it right within 14 days, do not pay, or use our services for anything illegal, abusive or harmful. We may suspend immediately where there is a security risk or a legal requirement.
10. Refunds
Because our services are time-based and often custom, payments for work already done are not refundable, except where these Terms or the law say otherwise. Deposits cover the time we reserve and the work we start, and are not refundable once work has begun unless we fail to deliver.
Third-party costs paid on your behalf, such as domain registrations, licences and parts, cannot be refunded once purchased.
If something we did is not right, tell us. We will always try to fix it first, and if we cannot, we will offer a fair partial or full refund.
11. Ownership and intellectual property
- Once you have paid in full, you own the final website design, content and graphics we created specifically for you, and you can use them however you like.
- Until you have paid in full, we keep ownership and you have a temporary licence to use the work.
- We keep ownership of our own tools, code libraries, templates, know-how and anything we made before or outside your project. Where these are part of your work, you get a permanent, free licence to use them as part of that work.
- Third-party items (themes, fonts, stock images, plugins, open-source code) remain under their own licences, which we will tell you about where relevant.
- We may show your completed work in our portfolio and marketing unless you ask us not to in writing.
12. SEO, Google and results
We set up SEO and Google listings using good practice, but search engines, Google Business Profiles and social platforms are run by other companies and change their rules all the time. We cannot guarantee rankings, traffic, reviews, enquiries or sales.
Google review cards: you must use them in line with Google's review policies. That means you must not offer rewards for reviews, ask only happy customers to review (known as "review gating"), or post fake reviews. We are not responsible if Google removes reviews or takes action on your listing because of how the cards are used.
13. Hosting, domains and email
- Hosting, domains and email are renewed each period and must be paid on time. We will remind you before renewals.
- Domains are registered in your name unless we agree otherwise. If we register one for you and you leave, we will transfer it to you once all money owed is paid.
- If hosting is left unpaid after notice, we may suspend the site. If it stays unpaid for 60 days after suspension, we may delete it, so please keep your own copy.
- We use reputable third-party providers. We aim for reliable service but cannot promise it will never go down, and we are not responsible for outages or changes made by those providers.
- We keep backups where your plan includes them, but you should keep your own copies of important content and data.
14. Software, automation and integrations
Automations and software often connect to other services, such as spreadsheets, CRMs, payment systems and APIs. Those services can change or break without warning. We will fix problems in our own work, but updates needed because a third party changed something are extra work unless you are on a plan that covers them.
Please test the outputs of any automation before relying on them for business decisions. (Business customers) You remain responsible for checking the accuracy of data and reports used in your business.
15. Computers, PCs and home tech
- Back up your data first. Before you give us a device, back up anything important. We take reasonable care, but working on hardware and software always carries some risk to stored data.
- Tune-ups: we cannot be responsible for faults that already existed, or for parts that fail because of age or wear, which a tune-up can sometimes reveal. We will tell you about any problems we find before doing extra work.
- Custom PC builds: when you supply the parts, those parts are covered by their manufacturer's or seller's warranty, not by us. If a part is faulty on arrival, we will tell you, and any rebuild or extra testing after a replacement may be charged.
- Software and licences: you are responsible for having valid licences for Windows and other software, unless we have agreed to supply them.
- Media servers: you are responsible for the content you store and stream, and for having the right to it. We do not supply or source any content.
- Collecting your device: please collect devices within 14 days of us telling you they are ready. If a device is not collected within 90 days of that notice, and after further reminders, we may sell or dispose of it as the law allows and keep any reasonable costs from the proceeds.
16. Our responsibility to you
We provide our services with reasonable care and skill. If we do not, we will put it right, and if we cannot, we will give you a fair refund.
Consumers: we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not responsible for business losses, because our consumer services are for personal use.
(Business customers) We are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. We are not liable for problems caused by third-party services, hacking or attacks we could not reasonably prevent, or your own content or changes. Our total liability under any contract is limited to the amount you paid us under that contract in the 12 months before the claim arose.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.
17. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as serious illness, power or internet outages, provider failures, cyber attacks or extreme weather. We will tell you as soon as possible and do what we reasonably can to reduce the impact.
18. Confidentiality and data protection
We both keep each other's confidential business information private and use it only for the work.
We handle personal data in line with UK data protection law (UK GDPR and the Data Protection Act 2018). We only collect what we need to provide our services, communicate with you and manage payments, and we never sell it.
Where we handle personal data on your behalf, for example customer enquiries sent through a site we host, you are the controller and we are your processor. We will only use that data on your instructions, keep it secure, use trusted sub-processors such as hosting providers, and help you meet your legal duties.
19. Using this website
Content on this website is for general information and may change. Our pricing page shows our current prices, but the price in your accepted quote is the one that applies. Please do not copy our site design, code or content without permission.
20. Complaints
If you are unhappy with anything, email info@nitech.dev. We aim to reply within 5 working days and will work with you to sort it out fairly.
21. General
- We may use trusted team members or subcontractors to help deliver work, and we remain responsible for it.
- You may not transfer your contract to someone else without our agreement. We may transfer ours to a business that takes over our services, and we will tell you if that happens.
- If any part of these Terms is found to be invalid, the rest still applies.
- If we do not enforce a right straight away, we can still enforce it later.
- (Business customers) These Terms and your quote are the whole agreement between us, and they replace earlier discussions.
- We may update these Terms. Changes do not affect contracts already in progress unless you agree, except for changes needed by law. Ongoing plans move to the new Terms at the next renewal after we notify you.
22. Law and courts
These Terms are governed by the law of Northern Ireland, and disputes go to the courts of Northern Ireland. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your local courts.
Questions?
Email us at info@nitech.dev. We are happy to explain anything in plain English.